Notable Points
Please note, if you are attempting to register a new account for an existing location, it would be advisable to simply add a new location within your account settings.
If a new registration is being made that matches an existing registration, the existing account holder may be contacted to confirm the changes.
We require all businesses to provide proof of their business status to us prior to registering the account. This is a safety measure to ensure you are the business owner, or inventory manager.
Wholesale Signup
Welcome to One Distro! We've has the pleasure of serving over 1,500 individually owned and operated vape shops accross Canada and we're excited to begin serving you!
Please fill the form below completely to start ordering popular products for your retail store.
Our promise to you
OneDistro was created by shop owners, just like you. Shop owners who were tired of the increased cost, and pressure of selling high cost products for low profit.
Every vendor deserves a chance to earn a reasonable profit on their goods, but for far too long, Canadian distributors have been increasing costs, and decreasing their MSRP, expecting shop owners to sit back and take the hit.
We're not going to stand by and let our industry get taken over by greed. Our promise to you is simple, we promise you a maximum markup on our products of 15% from cost, leaving you with the larger portion of the pie.
Frequently Asked Questions
Sourcing
Where do you source your products?
We source our products from China, Canada and niche markets in the US. You can rest easy knowing that we carefully select our products, and test them for quality and not just pricing.
Are you cost-cutting?
We don't cost cut, we negotiate. We promise you high-margin products but our margins do vary depending on the pricing we've received. Our markup of 15% stays constant, regardless of the original cost of the product.
Can we see your cost price?
Cost pricing is included on all of our products, including bulk pricing and wholesale pricing. We've broken down our product pages to showcase your margins clearly.
Returns and Refunds
How do I return a product?
You may return your products if they are in new-sellable condition within a set period of time depending on your membership status.
Defective products have a different, more extended timeline and the process is the same.
You can submit a return request via your account and we'll get back to you within 24 business hours.
How long will it take to receive my refund?
Refunds are typically processed 5-7 business days from receiving your products. In most cases, if recieving defective or open stock, we will process your refund as a store credit, which can be used across all of our products.
Excise Policy
What if my Province introduced a tax?
If your Province is considering introducing an excise tax on vaping products, we have a solution.
We will take back and replace your current excise stamps with updated ones, whether you purchase them with us or not. All you have to do is cover the additional tax, but we'll handle the rest.
Excise is expensive, help!
Excise tax is expensive, but we try to help as much as we can. Twice a year, you will find we have an Excise Sale, which is where we cover all excise duty charges on select products! By doing this, we are able to rotate our inventory, and provide you with an increased margin!
